FREQUENTLY ASKED QUESTIONS
How can I get to the island?
To get to the Isla Múcura Hotel, you can do it in two ways, but it all depends on the city you are leaving from.
By air to:
– Tolu, Daily commercial flights depart daily.
– Cartagena: Daily flights on all airlines.
By land:
You can take public transportation in the main intermunicipal transportation companies, to the Municipality of Tolú – Coveñas. The companies are: RAPIDO OCHOA S.A AND EXPRESO BRASILIA.
After being in Tolú,
After being in Tolú, you can go to the Mucura Expres office next to the Los Delfines Hotel, in front of the Tolu pier, from where boats leave daily, with a 1-hour trip to the island.
By sea:
FROM TOLÚ:
The boats take you from the Tolú dock to the hotel at 12:00 pm. You must be at the Mucura Express office at 11:00 am. The office is near the Los Delfines hotel, in front of the dock.
This is our recommended nautical club: Navigate: +57 3007106033
FROM CARTAGENA:
Every day a boat leaves for the island.
Rutas de Mar: The boat leaves from the bodeguita dock (gate 5) at 9:00 am (it is important to arrive at 8:00 am). The tour has an average duration of 2 hours and the price per person is $160.000 COP (+$29.500 COP of entrance tax to the national park – this is paid only once per person).
As with any other maritime transportation service, we have restrictions on weight and space for luggage, which is limited to a single hand luggage weighing less than 8k (people with suitcases that exceed these characteristics unfortunately will not be able to board the boat).
+57 310 841 8039
Do you provide a snack service at the hotel?
Yes, it consists of 1 cocktails of the house, full lunch day (starter, main course and dessert) with the possibility of choosing between 3 options: traditional Caribbean dish, vegetarian and chicken or pork, and obviously on the best beach of all Isla Múcura with access to our facilities and common areas, you can play volleyball, snorkel, paddle, aerobics and much more.
Can I arrive at the hotel without making a reservation?
Yes, but running the risk of not entering the desired accommodation or having to leave the island, for not finding availability, we recommend you always book in advance.
What are the check in and check out times?
Check In: 1:00 p.m.
Check Out: from 9:o0 to 10:00 am.
If you arrive before check in, you have the option to store your luggage at the reception, to enjoy our paradise while your accommodation is being delivered to you.
Can I bring my pet to the hotel?
We are 100% Pet Friendly, the cost per night is $60,000 Cop, IVA included, the furry ones are welcome, accommodation and if it is a breed categorized as dangerous do not forget to bring the muzzle and to pick up their feces.
Can minors attend?
We love children, they really enjoy the beach and the sea. Keep in mind that the hotel is designed for the enjoyment and relaxation of couples and / or families, so we recommend that minors stay in the following accommodations: Villa Oasis, Cabins Family, Kiosko Suite or Bungalow beach front.
(Hotel Isla Mucura rejects exploitation, pornography, sexual tourism and other forms of sexual tourism with minors and contributes to the compliance of law 679 of 2001 and law 300 of tourism).
How are the payment methods?
We have three methods of payment:
- Cash payment at the hotel.
- Transfer or consignment to a Bancolombia savings account.
- Payment link by Wompi for card.
In case of cancellation or modification of the reservation?
We are not cancelable or refundable, First remember to read our reservation policies and then request it in writing to [email protected] as soon as possible.
Does the hotel have WI-FI for guests?
Of course it does, don’t forget to post your photos, videos and follow us on social networks.
Which are the operators with the best signal in the hotel?
There are only three antennas nearby, those of Movistar, Tigo-Une and, Claro.
Is the food a la carte or buffet style?
It is the chef’s option. We have variety in our dishes, taking national and Colombian Caribbean recipes, where we present them in three times: A delicious starter, a good main course and a delicious dessert).
What does the food pack include?
This includes the complete food service: Breakfast, Lunch and Dinner; with its respective drink (It does not include alcoholic beverages).
If I am allergic to seafood or I don’t like it?
Don’t worry, you can ask the staff in charge in advance for another option, either chicken or meat, to complete your plate. And remember to report your situation in your check-in.
Are there options for vegans or vegetarians?
Yes, when you check in, please indicate your dietary preference, so that we can offer you other alternatives, according to your needs.
What are the meal times?
The restaurant hours are:
- Breakfast: 7:00 am to 9:30 am
- Lunch: 12:30 pm until 3:00 pm
- Dinner: 7:00 pm till 9:30 pm
Can I bring liquor to the hotel?
Yes, but there is a corkage fee:
Bottle of liquor $50,000 COP.
Does the hotel have a swimming pool?
We do not have public pools, but we have accommodations with a private pool and beautiful villas that share a pool.
How do I know that my reservation was successful?
A confirmation email arrives to the person who requested the reservation, in case you can’t find it, contact the hotel reservation line.
+57 310 4818039
What kind of restrictions are there in the hotel?
- The hotel does not allow the entrance of people intoxicated or under the influence of hallucinogenic substances.
- The entrance of weapons is prohibited.
- All guests must bring identification, ID or passport.
- Outdoor activities are the responsibility of the guest.
If you have more questions, you can write to our hotline: +57 310 4818039 or to the email: [email protected]